Innovative Technology Weblog

Recently I noticed a change in remote support through Microsoft Windows. This is a feature I use a lot when helping family with their issues. Now I have an issue. I cannot get through anymore. Somehow remote support is blocked. I noticed a change. Before, the receiving party had to enter a session password. Now, a 12 digit security code is presented which the helping party needs to enter flawless. I have tried is at least three times with totally different machines and at differert times. Every time a connection was not established.

This time, I did not have endless time to troubleshoot. So I decided to make a quick escape through an internet service. I found TeamViewer 5 to be an easy to use replacable. For home use it’s free. It uses two simple codes to identify the session. For now, I stick with this. Because there is nothing more frustrating for a helpdesk like me than not seeing what happens on the other side, I guess…