Innovative Technology Weblog

In the hart of the System Center community at MMS in Las Vegas there are more sessions then there is time, so unfortunately I can’t attend all sessions. But the System Center thought of combining, integrating and added value of the System Center Products lure me to the System Center Service Manager breakout session. In this session the new road map for SCSM was revealed after the initial versions was paused last November. The new roadmap for SCSM and the other System Center product will be:

Service manager will be the new helpdesk application with integration of SCOM 2007 and SCCM 2007 for easy tasks en response actions to provide your end users with the best support possible. SCSM contains the ITIL and MOF based Incident, problem and change management basic workflow which a can be customized and tuned for automatic incident routing. The self service portal will provide users the options to request and install new applications, create and incident and see which services are operational en which are not. This way the support request to support personal could be reduced and more time and money can be invested in innovation. 

Service manager will use the same database as Operation Manger 2007 uses so when in 2010 SCSM will be released the data warehouse of System Center should be quite different. I guess there will be a single data warehouse at the back end for all System Center product and more integration all around. As we now see in VMM 2008 the first steps of integration start to reveal and the pro tips are a good example of that.

Regards,
Walter Eikenboom
http://weblogwally.spaces.live.com

This entry was posted on Thursday, May 1st, 2008 at 8:47 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.